Please verify that your username does not contain a space or a "&" symbol (For example: Jane Doe; Jane&Bob1). If your username contains a space or any of these characters: & # % ~ ` Tést [ ] { } ; " ' < > / | \ please remove the space or symbol (for example: JaneDoe; JaneBob1). Once you log into the Parent Portal, click on Account Preferences on the tool bar on the left to change your username.